Welcome to AVOLINAL

We are committed to providing responsive and reliable customer support throughout your shopping experience.

Whether you need help with product information, product care, order status, shipping, returns, damaged or incorrect items, or general questions about our collection, our customer care team is here to assist you.

For questions regarding orders, delivery, products, returns, after-sales support, or business and wholesale opportunities, please contact us through the official channels below.

1. Customer Support by Email

Email: service@avolinal.com

Our customer care team carefully reviews every inquiry and aims to provide a clear and helpful response within 24-48 business hours (1-2 business days).

For faster assistance with an existing purchase, please include your order number in your message whenever possible.

For product-related questions, please include:

• Product name
• Order number, if applicable
• A brief description of your question or issue
• Clear photos, where relevant
• A short video if the issue relates to product condition, closures, assembly, or other product details

Providing these details will help us assist you more efficiently.

2. Customer Support Hours

Customer Support Email: service@avolinal.com

Customer Service Hours:

Monday-Friday
9:00 AM-6:00 PM Eastern Time (ET)

Messages received outside regular support hours will be reviewed during the next available business period.

Please note that response times may vary during holidays, promotional periods, or periods of unusually high inquiry volume.

3. Orders, Shipping & After-Sales Support

Our support team can assist with:

• Order status and tracking
• Shipping and delivery inquiries
• Product information
• Product care and usage guidance
• Damaged, defective, incorrect, or incomplete orders
• Returns and after-sales inquiries
• Product specifications and materials
• Business and wholesale partnership inquiries

To help us resolve your request as quickly as possible, please provide your order number and the email address used when placing your order.

If your product arrives damaged, incorrect, or incomplete, please contact us as soon as possible and include clear photos of the product and packaging.

4. Product Support

AVOLINAL offers a curated collection of lifestyle items, home decor, aesthetic accessories, and other pieces.

If you need help with a product, our customer care team can assist with questions regarding:

• Product dimensions
• Materials and finishes
• Fastening and assembly details
• Product construction
• Product care
• Included accessories
• Recommended use
• Product variations
• General product questions

Because specifications vary between products, please include the product name when contacting us.

5. Business & Wholesale Inquiries

AVOLINAL welcomes inquiries from retailers, distributors, commercial buyers, lifestyle-focused businesses, and other potential partners.

For wholesale, distribution, bulk purchasing, or other commercial opportunities, please contact service@avolinal.com.

Please include one of the following subject lines so your request can be directed appropriately:

• Subject: Business Inquiry
• Subject: Wholesale Inquiry

If possible, please include your company name, market, expected order volume, and a brief description of your inquiry.

6. Corporate Information

Brand: AVOLINAL

Website: avolinal.com

Legal Entity: Zhengzhou Buchuang Information Technology Co., Ltd.

Registered Address: Room 901, 9th Floor, Unit 3, Building 14, Zhengshang Huayuli, No. 6 Puhe Road, Xiliuhu Sub-district, Zhongyuan District, Zhengzhou City, Henan Province

Unified Social Credit Code: 91410102MAEFD9A80U

Customer Support Email: service@avolinal.com

avolinal.com is owned and operated by Zhengzhou Buchuang Information Technology Co., Ltd. The company is responsible for the operation of the online store, customer service, order coordination, and related e-commerce activities.