Orders & Shipping

How do I place an order?

To place an order, select the AVOLINAL product you would like to purchase, choose any available options, add the item to your cart, and follow the instructions provided at checkout.

Once your order has been successfully placed, an order confirmation email will be sent to the email address provided during checkout.

Can I change or cancel my order?

If you need to change or cancel your order, please contact us as soon as possible after placing it at service@avolinal.com.

We will make reasonable efforts to assist before the order enters fulfillment. However, once an order has entered the processing, packing, shipping, or dispatch stage, we cannot guarantee that changes or cancellations can still be made.

How do I track my order?

Once tracking information becomes available, we will send a shipping confirmation email to the email address used at checkout.

Please note that tracking information may take some time to update after a shipping label has been created. Carrier tracking frequency may also vary depending on the shipping provider and destination.

When will my order arrive?

Delivery times depend on your destination, carrier operations, customs processing, local delivery conditions, holidays, and other factors.

Order processing and estimated transit times are listed in our Shipping Policy.

All delivery timeframes are estimates and are not guaranteed delivery dates.

What should I do if my order arrives damaged, incorrect, or incomplete?

If your order arrives damaged, defective, incorrect, or incomplete, please contact us as soon as possible at service@avolinal.com.

To help us review the issue efficiently, please provide:

• Your order number
• Clear photos of the product
• Photos of the packaging
• A photo of the shipping label, if available
• A short video if the issue relates to a component, assembly, or other product detail

Our support team will review the information and advise you on the appropriate next steps.

Product Support

What types of products does AVOLINAL offer?

AVOLINAL offers a curated selection of lifestyle items, home decor, aesthetic accessories, and other pieces designed for everyday styling, occasion use, and gifting.

Available products may change as new collections are introduced.

Are AVOLINAL products made with different materials and finishes?

Materials, finishes, decorative details, and construction may vary by product.

Because of manufacturing methods and product variations, slight differences in shape, texture, colour, finish, decorative details, and surface appearance may occur between individual pieces or production batches.

These slight variations do not necessarily indicate a defect.

Will the product look exactly like the photos?

We make reasonable efforts to display product colours, finishes, proportions, and details as accurately as possible.

However, appearance may vary slightly due to screen settings, lighting conditions, photography, material variations, production batches, and manufacturing variations.

Please review the individual product page for product-specific information.

How should I care for AVOLINAL products?

For most items:

• Handle with care
• Avoid dropping, bending, or striking the product
• Store items in a clean and dry place
• Clean gently with a soft, dry cloth
• Avoid abrasive cleaning materials
• Avoid harsh chemical cleaners unless specifically permitted

Always follow any product-specific care instructions supplied with your item.

How should I care for components and decorative details?

Handle delicate components carefully, avoid unnecessary pulling or twisting, store pieces separately where practical, avoid unnecessary contact with harsh chemicals, and clean with an appropriate soft cloth.

Please review the individual product instructions or product page for additional care information.

What should I do if a component or product has an issue?

If your AVOLINAL product has a problem, first inspect the product carefully and avoid applying excessive force.

Where applicable, check that fasteners are aligned correctly, parts are properly secured, and there is no visible damage to the affected component.

If the issue continues, please contact our customer support team at service@avolinal.com.

Can I use AVOLINAL products during prolonged exposure to moisture?

Please follow any instructions provided with the specific product.

Unless a product page specifically states otherwise, we recommend protecting items from prolonged exposure to moisture, extreme temperatures, or harsh conditions.

Do not use a product in a manner inconsistent with its care instructions.

Are AVOLINAL products suitable as gifts?

Many AVOLINAL products are selected with gifting in mind and may be suitable for occasions such as birthdays, holidays, anniversaries, celebrations, and thank-you gifts.

Packaging and included accessories vary by product, so please check the individual product page for details.

Can I use AVOLINAL products during outdoor activities?

Unless a product page specifically states that an item is designed for particular conditions, we recommend protecting AVOLINAL products from unnecessary exposure to rain, excessive moisture, direct sunlight for extended periods, extreme temperatures, and harsh chemicals or cleaning products.

Product care requirements may vary depending on the individual item.

Are product dimensions exact?

Product dimensions shown on our website are intended to provide a useful reference.

Small measurement variations may occur due to manufacturing methods, product construction, or measurement techniques.

Please review the individual product page for product-specific dimensions.

Returns & Warranty

What is your return process?

Before returning any product, please review our Return Policy and contact us at service@avolinal.com to obtain return instructions.

Returns sent without prior authorization or without following the provided instructions may not be accepted.

Does AVOLINAL offer a warranty?

Eligible AVOLINAL products may be covered by a limited warranty against qualifying defects in materials or workmanship during normal intended use.

The applicable warranty period, where offered, will be stated on the relevant product page, product documentation, or order information.

For additional information, please review our Product Support & Warranty information.

What should I do if my product develops a problem?

If your product has an issue, please avoid forcing or modifying the affected component.

If the problem continues, contact service@avolinal.com and include your order number, product name, a description of the issue, clear photos where relevant, and a short video demonstrating the problem where possible to help our support team review your request more efficiently.

Payments

What payment methods do you accept?

Available payment methods are displayed during checkout.

Prices are displayed and processed in U.S. dollars (USD). Payment options may vary depending on your location, device, and the payment services available at the time of purchase.

Is my payment information secure?

Payments are processed through the payment methods and payment service providers displayed at checkout.

AVOLINAL does not ask customers to send complete payment card information through email or customer support messages.

For additional information, please review our Payment & Security information.

Product Information

Where can I find detailed product specifications?

Product-specific information is provided on the individual product page and may include dimensions, materials, colour or finish, design details, closure or fastening style, care instructions, and recommended use.

Because specifications vary between products, please review the relevant product page before purchasing.

Can colours look different in person?

Yes. Product colours may appear slightly different depending on screen settings, room lighting, photography, and the characteristics of the product finish.

We aim to represent each product as accurately as reasonably possible.

Do products have identical finishes and decorative details?

Not necessarily. Products featuring metallic finishes, textured surfaces, or decorative elements may show slight differences between individual pieces or production batches.

These minor variations can occur as part of normal manufacturing.