Frequently Asked Questions

Orders & Shipping

How do I place an order?

To place an order, select the AVOLINAL decor piece or art object you would like to purchase, choose any available options, add the item to your cart, and follow the instructions provided at checkout. Once your order has been successfully placed, an order confirmation email will be sent to the email address provided during checkout.

Can I change or cancel my order?

If you need to change or cancel your order, please contact us as soon as possible after placing it at service@avolinal.com. We will make reasonable efforts to assist before the order enters fulfillment. However, once an order has entered the processing, packing, shipping, or dispatch stage, we cannot guarantee that changes or cancellations can still be made.

How do I track my order?

Once tracking information becomes available, we will send a shipping confirmation email to the email address used at checkout. Please note that tracking information may take some time to update after a shipping label has been created. Carrier tracking frequency may also vary depending on the shipping provider and destination.

When will my order arrive?

Delivery times depend on your destination, carrier operations, customs processing, local delivery conditions, holidays, and other factors. Order processing and estimated transit times are listed in our Shipping Policy. All delivery timeframes are estimates and are not guaranteed delivery dates.

What should I do if my order arrives damaged, incorrect, or incomplete?

If your order arrives damaged, defective, incorrect, or incomplete, please contact us as soon as possible at service@avolinal.com. To help us review the issue efficiently, please provide:

• Your order number

• Clear photos of the product

• Photos of the packaging

• A photo of the shipping label, if available

• A short video if the issue relates to a structural component, assembly, or other product detail

Our support team will review the information and advise you on the appropriate next steps.

Product Support

What types of products does AVOLINAL offer?

AVOLINAL offers a curated selection of interior objects, home decor, sculptural art pieces, and aesthetic lifestyle items designed for everyday interior styling, room accents, and gifting. Available products may change as new collections are introduced.

Are AVOLINAL products made with different materials and finishes?

Materials, finishes, decorative textures, and construction may vary by product. Because of handcrafted or specialized manufacturing methods, slight differences in shape, texture, colour, finish, surface pattern, and visual appearance may occur between individual pieces or production batches. These slight variations do not necessarily indicate a defect and highlight the unique character of art objects.

Will the product look exactly like the photos?

We make reasonable efforts to display product colours, finishes, proportions, and details as accurately as possible. However, appearance may vary slightly due to screen settings, room lighting conditions, photography, material variations, production batches, and manufacturing nuances. Please review the individual product page for product-specific information.

How should I care for AVOLINAL products?

For most items:

• Handle with care

• Avoid dropping or striking the product against hard surfaces

• Store items in a clean, dry place away from direct humidity

• Clean gently with a soft, dry cloth

• Avoid abrasive cleaning materials and harsh chemical cleaners unless specifically permitted

Always follow any product-specific care instructions supplied with your item.

How should I care for delicate components and decorative details?

Handle delicate elements carefully, avoid unnecessary friction, store pieces safely where practical, avoid contact with harsh chemicals or abrasive surfaces, and clean with an appropriate soft microfibre cloth. Please review the individual product instructions or product page for additional care information.

What should I do if an object or component has an issue?

If your AVOLINAL decor piece has a problem, first inspect the product carefully and avoid applying excessive force. Where applicable, check that modular parts are aligned correctly, components are properly secured, and there is no visible transit damage. If the issue continues, please contact our customer support team at service@avolinal.com.

Can I expose AVOLINAL products to prolonged moisture?

Please follow any instructions provided with the specific product. Unless a product page specifically states otherwise, we recommend protecting interior objects from prolonged exposure to moisture, extreme temperature fluctuations, or harsh outdoor conditions. Do not use a product in a manner inconsistent with its care instructions.

Are AVOLINAL products suitable as gifts?

Many AVOLINAL decor pieces are selected with gifting in mind and are ideal for housewarmings, birthdays, holidays, anniversaries, celebrations, and thoughtful interior surprises. Packaging and presentation details vary by product, so please check the individual product page for details.

Can AVOLINAL products be used outdoors?

Unless a product page specifically states that an item is designed for outdoor or patio environments, we recommend protecting AVOLINAL pieces from unnecessary exposure to rain, excessive humidity, direct sunlight for extended periods, extreme temperatures, and harsh chemicals. Product care requirements may vary depending on the individual item.

Are product dimensions exact?

Product dimensions shown on our website are intended to provide a useful reference for interior placement. Small measurement variations may occur due to manufacturing methods, artistic finishes, or measurement techniques. Please review the individual product page for product-specific dimensions.

Returns & Warranty

What is your return process?

Before returning any product, please review our Return Policy and contact us at service@avolinal.com to obtain return instructions. Returns sent without prior authorization or without following the provided instructions may not be accepted.

Does AVOLINAL offer a warranty?

Eligible AVOLINAL products may be covered by a limited warranty against qualifying defects in materials or workmanship during normal intended indoor use. The applicable warranty period, where offered, will be stated on the relevant product page, product documentation, or order information. For additional information, please review our Product Support & Warranty information.

What should I do if my product develops a problem?

If your product has an issue, please avoid forcing or modifying the affected component. If the problem continues, contact service@avolinal.com and include your order number, product name, a description of the issue, clear photos where relevant, and a short video demonstrating the problem where possible to help our support team review your request more efficiently.

Payments

What payment methods do you accept?

Available payment methods are displayed during checkout. Prices are displayed and processed in U.S. dollars (USD). Payment options may vary depending on your location, device, and the payment services available at the time of purchase.

Is my payment information secure?

Payments are processed through the secure payment methods and payment service providers displayed at checkout. AVOLINAL does not ask customers to send complete payment card information through email or customer support messages. For additional information, please review our Payment & Security information.

Product Information

Where can I find detailed product specifications?

Product-specific information is provided on the individual product page and may include dimensions, materials, colour or finish, design details, structural style, care instructions, and recommended room placement. Because specifications vary between products, please review the relevant product page before purchasing.

Can colours look different in person?

Yes. Product colours and glazing finishes may appear slightly different depending on your screen settings, room lighting, photography, and the natural characteristics of the material finish. We aim to represent each home decor piece as accurately as reasonably possible.

Do products have identical finishes and decorative details?

Not necessarily. Products featuring metallic accents, reactive glazes, textured surfaces, or sculptural elements may show subtle differences between individual pieces or production batches. These minor variations are natural characteristics of quality interior objects and art decor.

Contact Us

If you have questions about your order, shipping, returns, product care, product specifications, warranty support, or interior styling use, please contact us at:

• Email: service@avolinal.com

For order-related inquiries, please include your order number whenever possible. For product support, including your product name and a short description of the issue will help us assist you more efficiently.

• Brand: AVOLINAL

• Website: avolinal.com

• Legal Entity: Zhengzhou Buchuang Information Technology Co., Ltd.

• Registered Address: Room 901, 9th Floor, Unit 3, Building 14, Zhengshang Huayuli, No. 6 Puhe Road, Xiliuhu Sub-district, Zhongyuan District, Zhengzhou City, Henan Province

• Unified Social Credit Code: 91410102MAEFD9A80U

• Customer Support Email: service@avolinal.com

AVOLINAL — Sculptural Home Decor & Aesthetic Essentials.